FAQs

What are your shipping rates?

Shipping is a flat rate of $5 for orders up to $50

Shipping is free for orders $50 and over

 

When will I receive my goods?

Standard orders are typically ready to be shipped within 2 business days.

Custom orders can take around 7 business days to draft and then finalise with customer approval before they are sent to print. 

Shipping is 2-7 business days, depending on your location. 

 

Do you ship internationally?

We only ship physical prints within Australia. 

International customers are welcome to purchase digital prints, you'll receive a PDF copy and can then print locally.

   

Can you frame my print?

Yes! Order a frame at the same time as your print and we will frame your order so that it is ready to hang once it arrives.

 

What materials do you print on?

We use the below materials for our prints. All paper has a matte/silk finish which is great for framing. 

210 x 297 - 200gsm paper

 

How are prints posted?

Prints are rolled, protected with tissue paper and placed in mailing tubes.

Frames Prints are bubble wrapped and boxed for shipping. 

 

Can I return my print?

Unfortunately as each print is personalised we do not accept any returned or offer any refunds unless your product has been damaged in transit.

 

I've made a mistake with the details for my print, can I change this?

We aim to print as soon as possible, so please email finelineprints@outlook.com to let us know as soon as you identify the error. We will do our best to accommodate, however we cannot guarantee this if the order has already gone to print.

 

What sizes are the dog tags?

Dog Tag - 51mm (L) x 29mm (w)